Frequently Asked Questions
Here are some of the questions that are frequently asked about my web design service. If you have any other questions please don’t hesitate to get in contact.
You are in Dunedin, I am not, is that an issue?
Absolutely not! One of the magic things about technology is that it is super easy to work remotely!
How long will it take to build my website?
It does depend largely on a few things 1) how big your site will be 2) how quickly you can get us the information and deposit required and 3) how busy life is at this end. Generally we aim to have your site online within 4-6 weeks from initial contact. If you are seriously in a hurry there is an expediting fee that means we will work overtime to get that puppy up for you ASAP.
Why do you use wordpress? Can’t I do that?
WordPress (.org) is a world-leading and very innovative content management system, and in the right hands can be amazing. In the wrong hands it can be a disaster. After having several website designs destroyed by their new owners, I strongly discourage you from attempting to fiddle with it yourself. Approximately 30% of current websites online are based on the WordPress CMS.
What will my website look like on my phone?
It does depend on your final design, but all our websites are 100% mobile responsive.
What about domain names and hosting?
You are going to need both. Domain names will set you back between $30-50 per year, and hosting through us varies in price depending on your websites site, email usage and traffic, starting from just $10 per month. You can host your website else where, but we will need full access to the cPanel during the design phase, and will not do any backups, maintenance or updates once your site is up.
Do you provide ongoing support?
We sure do – if you host with us, we will take care of monthly backups, updates and general maintenance.
I have a design in mind, can you build my design?
Maybe. We work with a specific grid based design, which while it is AMAZING and very flexible, it does have it’s limits.
What is this ‘SEO’ that you keep mentioning?
SEO stands for Search Engine Optimisation, and it the the means by which Google and other search engines find your content. I have a lot of experience optimising pages for SEO purposes. This however DOES NOT guarantee you a front page ranking on Google. The google algorithms are very complex, and they also rely on good quality backlinks (other websites linking to you) as well as the number of times people are clicking on and staying on your page when they search for certain keywords. I do not spend time developing backlinks, you are welcome to do this yourself or employ someone else to do so for you.
Can you edit/resize/source my photos that I need for my website?
YES, We have editing and resizing software. This does of course take a bit of time to get it done right. All editing is charged out at 15 minute increments at $60/hour pro rata. We can source some free images, but for the exact ones that you are after, they may cost you for the license to use them, we can help you with this process.
Can you make the website collect email addresses?
Yes, we can either set your site up to automatically export to either mailchimp or mailerlite.
What keeps my site secure?
The hosting that we offer has a very strong firewall, and anti hacking magical fairies. While we can not offer any guarantees of safety, we will certainly make things much harder for them. If your site does get hacked we can help you re-instate a previous version of your site. If you continue to get hacked we can put you in touch with some web ninjas to help sort it out.
Do you offer caching?
Yes, all websites hosted with us benefit from caching software that we install for you.
Do you add my social media accounts and share buttons?
ABSOLUTELY! We use the amazing monarch system for beautiful, functioning social media magic.
Can you set me up with Google Analytics?
For sure we can! Let us know your API key and we can set it up for you. Don’t know what we are talking about? Let us set it up for you!
Where is my site hosted?
We host on free range, locally grown New Zealand servers. This means that your site will run SUPER fast in NZ and Australia, unlike the US based servers which can run pretty slow here.
Do you do email as well?
Yes, you can have up to 5 email addresses with your site. Space is limited, contact us for more information.
Can my site have an SSL certificate?
Yes, some packages come with a free SSL certificate, otherwise we can add one to your site and do the 301 redirects for you for $50 per year.
What happens if I need to cancel?
We’ll need one months’ notice in writing of your cancellation (an email will be sufficient). You’ll need to arrange alternative hosting before the final month is up. There is a one off $50 processing fee for cancelling part-way through your 1 year hosting contract. This fee is waived in the Big Kahuna package.
So I want a website, what do I do now?
Flick us a message, and we will contact you!